careers

 

Currently Open Omnisharp Positions

  • The Field Service Technician is responsible for ensuring Omnisharp's robotic knife-sharpening machines at customer sites remain healthy and 100% operational. A successful technician is expected to become a machine expert and will work with the Product Support team to resolve customer issues. The Field Service Technician will train and work out of our Pflugerville facility, as well as remotely at customer sites. They will work directly with Omnisharp customers and must be an excellent communicator with strong interpersonal skills.

    Responsibilities

    • Troubleshoot, diagnose and oversee Omnisharp machine repair issues

    • Calibrate machines to achieve optimal performance

    • Provide training and technical assistance to team

    • Travel to customer sites for support, audits and installs

    • Develop and maintain high-quality relationships with customers

    • Provide follow-up support to ensure customer happiness

    • Travel up to 60% of the time

    Qualifications

    • Previous experience in a maintenance role

    • Ability to build rapport with customers

    • Excellent communication and interpersonal skills

    • Self-starter and team player with a positive attitude

    • Excellent troubleshooting skills with an attention to detail

    • Ability to read mechanical drawings and schematics

    • Spanish communication skills a plus

  • The OmniSharp Field Trainer is responsible for operational training of OmniSharp's robotic knife-sharpening machines, ensuring our equipment is well-maintained, healthy and 100% operational at customer sites. A successful Field Trainer will work closely with installation and field service teams, becoming knowledgeable in all aspects of OmniSharp equipment, and making sure plant-based operators and maintenance personnel are well trained. The Field Trainer will also assist with internal training of team members. Travel to customer sites is required. Must be an excellent communicator with strong interpersonal skills.

    Responsibilities

    • Training and certification of customers on OmniSharp equipment

    • Organize training schedules with plant or facilities management

    • Creation and presentation of effective training in written and oral formats

    • Basic technical troubleshooting

    • Assist internal teams with providing customer support

    • Perform tests and other tasks to further add to the development and stability of OmniSharp equipment and services

    • Development of processes and procedures to improve training and education

    • Willing to work safely and wear all required PPE

    • Perform other duties assigned by management

    • Travel approximately 60% of the time

    Qualifications

    • Demonstrable written and oral communication

    • Team player with strong interpersonal skills

    • Self-starter with a positive attitude

    • Meet and deliver on commitments

    • Technical background

    • Curious and quick learner

    • Organized and proactive

    • Proficient in usage of Microsoft Office tools

    • Willingness to be adaptable and flexible

    • Spanish language a plus

    • 3+ years’ experience in a training role

  • Do you have a knack for solving logic puzzles? Are you a keen problem-solver who enjoys helping others resolve complex issues? Are you looking for a meaningful career in a customer-focused team environment, where you get to use your outstanding problem-solving and research skills to help others? We have what you’re looking for!

    As a Product Support Representative for OmniSharp, you will provide world class support for industrial-purpose, knife-sharpening industries across the globe. Robotics and automation are our focus and our mission is to provide to our customers the most consistent, and superior edge possible. From manufacturing, to assembly, to installation and sustained support you will be the subject matter expert on our machines.

    Responsibilities

    • Collect and triage and troubleshoot production support incident tickets and follow documented standard operating procedures

    • Maintain and create documentation and knowledge base so clients can self resolve issues.

    • Own production support issues and collaborate with engineers to resolve issues within designated SLAs

    • Provide regular updates to internal and external stakeholders on outstanding issues

    • Interact directly as needed with clients and stakeholders

    • Be an active participant at production support meetings

    • Build proactive monitoring solutions for identifying problems and troubleshooting

    • Check and escalate alerts in US hours and help resolve them working with the dev team

    • Provide cover even on Saturdays which round robins among support staff

    • Resilience: Maintain stable performance under pressure or opposition (such as time pressure or job ambiguity); handle stress in a manner that is acceptable to others and to the organization

    • Quality / Attention to Detail: Accomplish tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks· Time Management: Effectively manage time and resources to ensure that work is completed efficiently

    Qualifications

    • Self-Motivated

    • Innovative thinker

    • Continuous focus on improving existing processes, procedures and applications

    • 2+ years of customer service or product support experience.

    • Engineering-related background.

    • Familiar with: Trouble ticketing software (NetSuite, Remedy, or other CRM)

    • Familiar with: Windows, Internet Explorer, Google Chrome, Microsoft Office and Excel

    • Able to work independently and as part of a team

    • Able to multitask and prioritize tasks as you go

    • Experienced with small computer networks, general technical skills

    • Capable of Traveling up to 25% of the time

  • The Product Engineer is responsible for providing engineering support to Omnisharp's product support and field service teams, ensuring our robotic knife-sharpening machines at customer sites remain healthy and 100% operational. A successful product engineer will work closely with on-site engineering research and development teams, becoming an equipment expert, and making sure all field service and support team members are well-trained. The Product Engineer will serve as a technical advisor to management and work on new projects and add-ons to enhance our current offerings. Travel will occasionally be required to customer sites. Must be an excellent communicator with strong interpersonal skills.

    Responsibilities

    • Electrical, mechanical and software troubleshooting

    • Familiar with data collection best practices and statistical analysis

    • Work with internal support teams to determine and publish root cause of problems

    • Design and oversee tests and perform inspections on all robotic, mechanical, electrical and software components

    • Share equipment expertise through training of technical support personnel

    • Development of processes to improve stability and supportability of products

    • Perform other duties assigned by management

    • Travel approximately 25% of the time

    Qualifications

    • Excellent written and oral communication

    • Organized

    • Team player with strong interpersonal skills

    • Self-starter with a positive attitude

    • Excellent troubleshooting skills with an attention to detail

    • Able to read mechanical drawings and schematics

    • Strong understanding of engineering principles

    • Experience with knowledgebases

    • Strong interest in robotics and automation

    • Bachelor's Degree in Engineering (Mechanical preferred)

    • Experience with LabVIEW (preferred but not required)

    • 3+ years engineering experience in industry

 

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